Shipping Policy

U.S Based Shipping

Please allow up to 3-5 business days for your order to be shipped. United States based orders can take up to 10 days to be received via our selected carrier (USPS, FEDEX, or UPS based on the size of your order). If more than 14 days have passed please email us at admin@coolbreezebeverages.com, ryan@coolbreezebeverages.com to review the status of your order. Refunds will be handled through email if necessary and at the discretion of Coolbreeze®

International Shipping

Please allow up to 3-5 days for your order to be shipped, as customs paperwork may be required. International orders could take up to 21 days based on location and customs holding time. If more than 30 days have passed please email us at support@coolbreezebeverages.com to review the status of your order. Refunds will be handled through email if necessary.

CONSUMABLE GOODS - In order to meet the required return policy for food and beverages, *ANY OPENED AND/OR UNSEALED FOOD ITEMS are NON-RETURNABLE. This is for the health and safety of our valued customers on the marketplace. Any *SEALED* bottles may be returned for a refund, however, Coolbreeze Beverages reserves the right to charge a restocking fee of 25% if the item. 

NON-CONSUMABLE GOODS - A restocking fee of up to 30% will be charged for any products that do NOT have a manufacturing-related issue or item defect. We will always offer to replace any items if we have them in stock once we receive a photo to submit to our postal carrier for a claim.

IF YOU HAVE ORDERED A COOLBREEZE PICK 3 / 5 / 6, we need to know the flavor choices within two days of the order being completed in order to ship these out in a timely manner. We reserve the right to cancel any order we do not receive communication regarding, additionally, if we receive no communication on your flavor selection, we will choose 3/5/6 of our most popular flavors 

DAMAGE DURING SHIPPING - If an item arrives damaged en route to your address, we will absolutely replace the inventory but in order to process the damage claim with our carrier(s) we need a picture to document the damage for the claim. Once we receive the image to file the claim we can reship the item! Please allow for 3-5 days in some instances with non-Coolbreeze® flavors

RETURNS DUE TO CUSTOMER ERROR, OR SIMPLY DOESN’T LIKE THE PRODUCT  Returns must be in their original cartons. Return postage is to be paid by the customer in this situation.

RETURNS DUE TO OUR ERROR - We will credit or replace from stock, as applicable. **PLEASE NOTE, ANY EXCHANGES OR RETURNS CAN NOT BE PROCESSED IF THE ITEM HAS BEEN OPENED AND UNSEALED**

NON-CONSUMABLE GOODS purchased and shipped from our CoolBreeze Beverages warehouse(s), can be returned within 30 days of receipt of shipment as long as the item purchased is returned in new condition with the packaging intact, and in it's original condition

If an item returned to our Warehouse arrives in any condition other than that listed under the return request reason chosen, CoolBreeze Beverages reserves the right to charge a restocking fee of up to 30%, or refuse a refund for opened items. If the item is no longer needed or wanted and is within the 10-day Returns window, the buyer is responsible for return postage to our Tampa, FL warehouse. 

Once the item is received at our Tampa facility, we process the return within 48 hours of receipt. It takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

INTERNATIONAL ORDERS - CoolBreeze Beverages is not responsible for any customs fees or additional Country taxes beyond those collected on our website.

For international orders, duties and fees are not included in the purchase price. Buyers are responsible for any customs fees that may incur, including duties, taxes, brokerage fees, and any other fees. We have no control over these fees.

 Due to the handoff of packages between carriers internationally, tracking may only work until your package leaves the United States; You will need to reach out to your local postal carrier in order to get additional information, if necessary.