Shipping & Returns
U.S Based Shipping
Please allow up to 3-5 business days for your order to be shipped. United States based orders can take up to 10 days to be received via our selected carrier (USPS, FEDEX, or UPS based on the size of your order). If more than 14 days have passed please email us at admin@coolbreezebeverages.com, ryan@coolbreezebeverages.com to review the status of your order. Refunds will be handled through email if necessary and at the discretion of Coolbreeze®
Return Policy
To qualify for a return, items must be unused and in their original condition. When submitting a return request, please provide a photo of the item showing its condition along with the reason for the return. Original Shipping costs are eithger paid in advance, or in the event you choose "free" shipping, included in the product price and are not refundable.
For the safety of our customers, employees, and carriers, all food and beverage items are non-returnable. For mixing jugs, pumps, BIB connectors, and other parts purchased through the Coolbreeze website, items must be returned in their original packaging and in the same condition received. We reserve the right to refuse any return or refund based on the item’s condition, including broken seals, damage, or partial use.
Our return window is 30 days from the date of purchase. After 30 days, we are unable to offer a refund or exchange. Please note that any food item, whether opened, unopened, used, or unused, is not eligible for return or refund.
If your item arrives damaged, has a material defect, or there is an issue with the expiration date, we will replace it at no cost to you. A photo is required to verify the issue, and damage claims will be filed with the carrier when applicable. Refunds in these cases are issued at Coolbreeze’s discretion. Returnable items will also be subject to a 15% restocking fee.
Once your return is approved and a Return Merchandise Authorization (RMA) number is issued, you are responsible for arranging return shipping and proper packaging. We recommend using UPS or FedEx for larger packages and USPS for smaller items. Return shipping costs are the responsibility of the buyer and are non-refundable.
Return Shipping Address
Please include your RMA number inside the package and send returns to:
Coolbreeze Returns
1201 Tech Blvd, Suite 106
Tampa, FL 33619-9613
United States
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as delivery times may vary.
Once the item is received at our Tampa facility, we process the return within 48 hours of receipt. It takes 2 business days for the refund to be processed and may take 3-5 business days for the refund amount to show up in your account depending on the original form of payment.
Bag-In-Box (BIB) Products
Per Coolbreeze policy and standard e-commerce guidelines, all Coca-Cola, Pepsi, Dr. Pepper, and Coolbreeze Bag-In-Box products must have a minimum of 30 days remaining before expiration at the time of delivery.
Coolbreeze branded BIB products have a shelf life of approximately 365 days from the date of manufacture and are julian coded on the side of the BIB. Coca-Cola BIB products typically range from 75 to 180 days of shelf life at production, while Pepsi and Dr Pepper products generally range from 75 days to four months. These products are designed for high-volume use and therefore have shorter shelf lives than bottled or canned beverages. Diet flavors typically last 60 to 180 days, while sugar-based products may last longer due to sugar’s natural preservative properties.
We do not ship any BIB products that fall within the 30-day minimum window. If you receive a product within that window, please contact us so we can assist you.
For home use, 2.5-gallon BIB sizes are often more practical than 5-gallon sizes, as they are easier to consume before expiration.
Exchanges
We will gladly replace items that are defective or damaged. To request an exchange, please email ecom@coolbreezebeverages.com or ryan@coolbreezebeverages.com with your order details and a photo of the issue. In some cases, you may not be required to return the original item.
If an item arrives damaged, please get in touch with us with your order information and photos of the product and packaging so we can file a claim and arrange a replacement. Once approved, you will receive tracking information for the replacement item.
Partial Refunds
Partial refunds may be granted in the following situations:
- The item is not in its original condition, is damaged, or has missing parts not due to our error
- The item is returned more than 30 days after delivery, at Coolbreeze’s discretion
Refund Process
Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved, refunds will be processed to your original payment method or issued as store credit. Please allow 7 to 10 business days from the date of delivery for processing.
Late or Missing Refunds
If you have not received your refund, first check your bank account. You will receive an email once the refund has been initiated. If there is a delay, please contact your credit card provider or bank, as processing times may vary. If the issue persists, contact admin@coolbreezebeverages.com or ryan@coolbreezebeverages.com
International Shipping
Please allow up to 3-5 days for your order to be shipped, as customs paperwork may be required. International orders could take up to 21 days based on location and customs holding time. If more than 30 days have passed please email us at support@coolbreezebeverages.com to review the status of your order. Refunds will be handled through email if necessary.
Clearance Items
Refunds apply only to regular-priced items. Clearance items are final sale and are not eligible for refund.
INTERNATIONAL ORDERS - CoolBreeze Beverages is not responsible for any customs fees or additional Country taxes beyond those collected on our website.
For international orders, duties and fees are not included in the purchase price. Buyers are responsible for any customs fees that may incur, including duties, taxes, brokerage fees, and any other fees. We have no control over these fees.
Because packages are handed off between carriers internationally, tracking may only work until your package leaves the United States; you will need to contact your local postal carrier for additional information, if necessary.